Service Level Agreements (SLA)
Details of the typical SLA given to all Enterprise Customers
Didimo provides all Enterprise Customers with a comprehensive SLA for the duration of any Enterprise contract. The SLA typically provides the following -
- Guarantees of service uptime / availability
- Monthly utilisation reporting against the Enterprise Agreement
- Appropriate guidance for submitting priority issues via Service Desk
- Points of Contact for Service discussions
- Issue classification and target resolution times
To discuss your unique SLA needs for Enterprise or to review our standard SLA, please contact a member of the Business Development team.
Didimo only provides SLA contracts for Enterprise customers
Updated over 2 years ago