Service Level Agreements (SLA)

Details of the typical SLA given to all Enterprise Customers

Didimo provides all Enterprise Customers with a comprehensive SLA for the duration of any Enterprise contract. The SLA typically provides the following -

  • Guarantees of service uptime / availability
  • Monthly utilisation reporting against the Enterprise Agreement
  • Appropriate guidance for submitting priority issues via Service Desk
  • Points of Contact for Service discussions
  • Issue classification and target resolution times

To discuss your unique SLA needs for Enterprise or to review our standard SLA, please contact a member of the Business Development team.


Didimo only provides SLA contracts for Enterprise customers